Contact Us

To find phone numbers and more information, click on the plus signs (+) or text below.

Customer Service

Customer Service Center –
View & Update your policy, make a payment, enroll in AutoPay, print your auto ID cards, or track a claim.
 
AARP Auto
1-800-423-6789
M-F: 7 am to 11 pm ET
Sat-Sun: 8 am to 6 pm ET
 
 
ATV / Golf Cart / Snowmobile / Boat
1-800-555-2510
M-F: 8 am to 6:30 pm ET
 
 
General Correspondence
AARP Insurance Program
The Hartford
P.O. Box 14219
Lexington, KY 40512
 
 
Spanish / Español
1-877-621-4981
Lu-Vi: 8 am to 10 pm ET
 
 
Hearing Impaired Services
1-800-877-8973
M-F: 8 am-6 pm ET
 
 

Claims

AARP Auto Claims
1-877-805-9918
 
 

Quotes

AARP Auto Quotes
1-888-546-9099
M-F: 7 am to 11 pm ET
Sat-Sun: 8 am to 6 pm ET
 
 
ATV / Golf Cart / Snowmobile / Boat
1-800-555-2510
M-F: 8 am to 6:30 pm ET
 
 
Auto Insurance Applications
AARP Auto Insurance Program
The Hartford
P.O. Box 14215
Lexington, KY 40512
 
 

Customer Service

Customer Service Center –
Use to make a payment, enroll in AutoPay, download your policy documents, or track a claim.
 
AARP Home
1-800-423-0567
M-F: 7 am to 11 pm ET
Sat-Sun: 8 am to 6 pm ET
Automated Billing: 24/7
 
 
Flood Insurance
1-800-296-7542
M-F: 8 am to 6:30 pm ET
 
 
General Correspondence
AARP Insurance Program
The Hartford
P.O. Box 14219
Lexington, KY 40512
 
 
Spanish / Español
1-877-621-4981
Lu-Vi: 8 am to 10 pm ET
 
 
Hearing Impaired Services
1-800-877-8973
M-F: 8 am-6 pm ET
 
 

Claims

AARP Home Claims
1-877-805-9918
 
 

Quotes

AARP Home Quotes
1-877-422-2345
M-F: 7 am to 11 pm ET
Sat-Sun: 8 am to 6 pm ET
 
 
Flood Insurance
1-800-296-7542
M-F: 8 am to 6:30 pm ET
 
 
Home Insurance Applications
AARP Auto Insurance Program
The Hartford
P.O. Box 14215
Lexington, KY 40512
 
 
 

Customer Service

AARP Small Business Insurance Program
1-800-925-3137
M-F: 7 am to 7 pm ET
 
 
 

Quotes

AARP Small Business Insurance Program
1-855-899-8259
M-F: 7 am to 11 pm ET
Request a quote online
 

Customer Service

Business Insurance Service Center
1-866-467-8730
M-F: 7 am to 7 pm CST
General Questions
 
 
 
Flood Insurance
Quotes & Service
1-800-296-7542
M-F: 8 am to 6 pm ET
 
 
Livestock
  Email Form
 

Marine
 

D&O, E&O, EPLI and Fiduciary

Hartford Financial Products
277 Park Ave
New York, NY 10172
 


Claims

Commercial Auto Claims
 
Commercial Property Claims
1-800-327-3636
Available 24/7
Report a Property Claim
 
 
General Liability Claims
1-800-327-3636
Available 24/7
Report a Liability Claim
 
 
Workers' Compensation Claims
Submit a Medical Bill
Please use the following information to submit workers' compensation medical bills to The Hartford.
Claim States of CA, FL, NJ and TX
P.O. Box 14187
Lexington, KY 40512
Fax: 859-258-2239

All Other States
P.O. Box 14170
Lexington, KY 40512
Fax: 859-258-2235

Med-Bill Customer Service Phone Line
1-800-662-5814
 


Fidelity & Surety Bonds

For limits above $500,000 use our map to locate your Regional Office specialist
 
 
Customer Service
1-888-656-0817
 
 
Bond Center Help desk
Assistance with Passwords or 1Step Surety System
1-860-547-8213

 
 
Express Mail
400 International Parkway
Suite 425
Heathrow, FL 32746
 
 
First Class Mail
P.O Box 958461
Lake Mary, FL 32795
 
 

Customer Service

Customer Service Center –
View & Update your policy, make a payment, enroll in AutoPay, print your auto ID cards, or track a claim.
 
Auto Insurance
1-877-896-9320
M-F: 7 am to 11 pm ET
Sat: 8 am to 5 pm ET
Automated Billing – 24/7
 
 
Employee Auto Insurance Service
1-800-429-4545
Monday-Friday: 8 am to 8 pm ET
 
 
General Correspondence
The Hartford Personal Lines
The Hartford
P.O. Box 14219
Lexington, KY 40512
 
 
Hearing Impaired Services
1-800-877-8973
M-F: 8 am to 6 pm ET
 
 

Claims

Auto Claims  First Notice of Loss
1-800-243-5860
Call us 24/7 to process your claim.
 
 

Agent Locator

Agent Locator –
Find a local agent from The Hartford in your area.
 
 

Quotes

Auto Insurance Quotes
1-888-413-8970
M-F: 7 am to 11 pm ET
Sat-Sun: 8 am to 6 pm ET
 
 
Auto Insurance Applications
The Hartford Personal Lines
P.O. Box 14215
Lexington, KY 40512
 
 

Customer Service

Customer Service Center –
Use to make a payment, enroll in AutoPay, download your policy documents, or track a claim.
 
Home Insurance
1-800-624-5578
M-F: 7 am to 11 pm ET
Sat-Sun: 8 am to 5 pm ET
Automated Billing – 24/7
 
 
Employee Home Insurance Service
1-800-429-4545
M-F: 8 am to 8 pm ET
 
 
General Correspondence
The Hartford Personal Lines
The Hartford
P.O. Box 14219
Lexington, KY 40512
 
 
Hearing Impaired Services
1-800-877-8973
M-F: 8 am to 6 pm ET
 
 

Claims

Home Insurance Claims - First Notice of Loss
1-800-243-5860
Call us 24/7 to process your claim.
 
 

Agent Locator

Agent Locator –
Find a local agent from The Hartford in your area.
 
 

Quotes

Home Insurance Quotes
1-888-413-8970
M-F: 7 am to 11 pm ET
Sat-Sun: 8 am to 6 pm ET
 
 

Life Insurance

Hartford Variable Life
1-800-231-5453
 
 
Hartford Traditional Life
1-800-243-5433
 
 
Fortis
1-800-2000, ext. 13028
M-F: 8:30 am to 7 pm ET
 
 
Mailing Address
Hartford Life Insurance Company
500 Bielenberg Dr
Woodbury, MN 55125
 
 
London Pacific Life & Annuity Co. 
1-800-243-5433
Fax: 1-888-568-9705
M-F: 8:30 am to 7 pm ET
 
 

Mutual Funds

The Hartford Mutual Funds
1-888-843-7824
Mon-Thu: 8 am to 7 pm ET
Fri: 8 am to 6 pm ET
 
 
Web
 
General Mail and Applications with Cash
Hartford Funds
P.O. Box 55022
Boston, MA 02205-5022
 
 
Overnight Mail
Hartford Funds
30 Dan Road, Suite 55022
Canton, MA 02021
 
 

Annuities

Annuities
1-800-862-6668
Mon-Thu: 8 am to 7 pm ET
Fri: 9:15 am to 6 pm ET
 
 
Automated Account Balances
1-888-488-2228
 
 
 
Express Mail
The Hartford – Annuity Service Operations
1338 Indian Mound Dr
Mt. Sterling, KY 40353
 
 
First Class Mail 
The Hartford – Annuity Service Operations
P.O. Box 14293
Lexington, KY 40512-4293
 
 

College Savings

Customer Service
1-866-574-3542
Mon-Thu: 8 am to 7 pm ET
Fri: 8 am to 6 pm ET
 
 
Web  Account Access/Enrollment
 
General Correspondence
The  Hartford Smart 529
P.O. Box 55359
Boston, MA 02205
 
 

Institutional Mutual Funds

If you are affiliated with one of the following organizations: Investment Consulting Firm, Record keeper, Trading Platform, Third Party Administrator, Plan Sponsor, and an Endowment or Foundation.
 
Please call 1-877-836-5854 for more information about The Hartford's institutional mutual funds.
 
 

Maturity Funding

Brokers, consultants or plan sponsors seeking more information about existing arrangements from The Hartford may fax a request to 1-866-913-1089.
 
 

Terminal Funding & Structured Settlements

Brokers, consultants or plan sponsors seeking more information about existing arrangements from The Hartford may fax a request to 1-866-913-1089.
 
 
 

Employee Benefits

Customer Service
1-800-523-2233
M-F: 8 am to 8 pm ET
 
 
Couriers and Vendors
1-267-321-4050
 
 
Email
  Email Us
 
 
First Class Mail
The Hartford
PO Box 8500-3690
Philadelphia, PA 19178-3690
 
 
Express Mail
The Hartford
Lockbox 3690
101 North Independence Mall East
Philadelphia, PA 19106
 
 
Agent Claim Reporting
1-800-553-1710
Fax: 1-866-861-2513
(Cover Sheet required)
 
 

Financial Products


For more information on The Hartford’s financial products, select the product link below:
Mutual funds
Annuities
 
Agent Claim Reporting
1-800-553-1710
Fax: 1-866-861-2513
(Cover Sheet required)

 


U.S. Foreign Account Tax Compliance Act (FATCA)

The U.S. Foreign Account Tax Compliance Act (FATCA) became law in March 2010 and is effective as of July 1, 2014.  The law is enforced by the U.S. Internal Revenue Service (IRS).
 
Under the provisions of FATCA, insurers may need to obtain withholding certificates (IRS Forms W-8 or W-9) from their business partners.  Typically, a W-8 is provided by non-U.S. entities and a W-9 is provided by U.S. entities.  Business partners conducting business with The Hartford may request copies of these completed forms from taxcompliance2@thehartford.com.
 
Additionally, copies of blank IRS forms (W-8 and W-9) and further information can be found on the IRS website.
 
If you have questions regarding FATCA, please contact:
 
Carole Lund
1-860-547-6321
 

Contact The Hartford
By Phone:
860-547-5000

By Mail:
The Hartford Financial Services Group, Inc.
690 Asylum Avenue
Hartford, CT 06155

Customer Complaint Form