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What Sets Us Apart

A Mission of
Continuous Improvement

The Hartford never stops working to enhance
its value to customers and agents.

Anticipating customers' needs … innovating new solutions to insurance and financial problems … partnering with experts to better serve clients. The Hartford never stops working to enhance the value it brings to its relationships with homeowners, drivers, business owners, independent insurance agents, and the special partnerships it has developed with organizations such as the MIT AgeLab, U.S. Paralympics, and the AARP and other affinity groups.

First and foremost, The Hartford continually seeks new and better ways to proactively respond to our customers needs. Through our Customer Loyalty program, for example, we call customers immediately after they file a claim to address any questions or concerns, heading off potential problems. The program is awaiting patent approval, one of 229 patent applications we have filed in the past 12 years. We've received dozens of patents for our innovations.

The Hartford Center for Mature Market Excellence, in partnership with the MIT AgeLab, researches the impacts of aging and applies special knowledge to develop one-of-a-kind products and services for our customers, and specialized training for The Hartford's employees.

The Hartford is a founding sponsor of the U.S. Paralympics, a division of the U.S. Olympic Committee that promotes excellence in the lives of people with physical disabilities. Paralympians embody The Hartford's “Ability Philosophy,” which emphasizes abilities over disabilities.

Our ability to continually make a positive difference in the lives of our customers, whether it's smoothing the claim process for a homeowner, reducing insurance costs for a small-business owner or helping an older driver safely stay on the road, is what makes The Hartford special.

Customer Loyalty

The Hartford’s patent-pending Customer Loyalty Program is designed with an eye towards service excellence and continuous improvement.

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Exercise & Driving

Simple exercises may contribute to a more positive driving experience and help you remain safe on the road.

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Celebrating Abilities

U.S. Paralympic athletes personify The Hartford’s “Ability Philosophy” that is grounded in the belief that the key to success stems from our abilities rather than any perceived disabilities we may have.

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